Contact information
Contact Us
Questions? Costume crisis? Order confusion?
We’ve got you.
At PlayWho? we want shopping to feel fun, easy, and a little magical!
If you need help with an order, have a question about a product, or just want to reach out, send us an email and we’ll get back to you as soon as we can.
Email Us
playwhohelp@outlook.com
We do our best to respond within 1–2 business days.
What We Can Help With
We’re happy to help with things like:
- order questions
- shipping updates
- damaged or incorrect items
- return questions
- product info
- general store support
Before You Reach Out
To help us assist you faster, please include:
- your order number
- the name used on the order
- a short description of the issue
- photos, if something arrived damaged or incorrect
A Quick Heads Up
We’re a small shop, not a giant call center with dramatic hold music and 47 departments. That means responses may not be instant, but they will be real, thoughtful, and handled with care.
Our Goal
We want your experience with PlayWho? to feel exciting from the moment you place your order to the moment your package arrives.
And if something goes sideways? Reach out. We’ll do our best to make it right.